1) This is the first time I use this kind of machine, is it easy to operate?

There is English manual or guide video that show you how to use machine.

If you still have any question, please contact us by e-mail / skype/ phone /trademanager online service.


2) If machine have any problem after I receive it, how can I do ?

Free parts send to you in machine warranty period.

If the part is less than 0.5KG, we pay the postage.

If it exceeds 0.5KG, you need to pay the postage.


3) MOQ ?

1 set machine, mixed order is also welcomed.


4) How can I buy this machine from you? ( Very easy and flexible !)

A. Consult us about this product on line or by e-mail.

B. Negotiate and confirm the final price , shipping , payment methods and other terms.

C. Send you the proforma invoice and confirm your order.

D. Make the payment according to the method put on proforma invoice.

E. We prepare for your order in terms of the proforma invoice after confirming your full payment.

And 100% quality check before shipping.

F.Send your order by air or by sea.


5) Why choose us ?

We have over 20 years’ SMT experience and professional sales & Technical teams, offering prompt & reliable service and support to all our customers.


6) How to pay?

T/T, PayPal, Western Union


7) How to guarantee the goods?

We will inspect the goods at least three times by different people and test them (If necessary) before shipment. Warranty is valid according to different items.


8) What is the packing looks like?

For small parts, will be packed by foam film and carton.

For big items and equipment, will packed by foam film and wooden case or crate.


9) How long will it take for delivery?

It depends on the items you need, for more information pls contact sales team.


10) If the goods I received is not working?

Please contact the sales and technical team, share details (Description, photos, error information, etc) with us, we will reply you ASAP


11) Does your machines have quality certificate? 

All of our machines have passed CE certificate, ISO14001(BCC), ISO9001(IQNET) and have own patent. read more >>


12) English Version for these machines?

Yes


13) Software Support:

It can support: Protl99/Altium Designer/Eagle/Pads/proteus/Allegreo


14) How is the training?

After buying our machines, your engineers can go to our company or it is so easy to operate the machine according the training video and user manual, the user manual will come with the machine together.